Terms and Conditions

Welcome to theslingcollection.com terms and conditions, which apply to all items ordered from theslingcollection.com. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.

 

Please also read our Privacy Policy regarding personal information provided by you.

 

We may change these terms and conditions from time to time without notice. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.

 

Before placing an order, if you have any queries relating to these terms and conditions, please contact us on hello@theslingcollection.com.

 

Receipts

To reduce paper wastage and for your own convenience, your proof of purchase will be emailed to you after placing your order. Please save this for your records, should you require an exchange or return in the future.

 

Payment Options

PayPal, MasterCard, VISA and bank transfer (for purchase only).
If you have paid on your credit card, you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

 

Please see www.paypal.com for information on PayPal payments.


If you opt to pay via bank transfer, your goods will only be held for 24 hours. Please ensure that you make the bank transfer within 24 hours of placing order and email the proof of payments to orders@theslingcollection.com. Confirmation of order only takes place once payment is confirmed as received.


The prices shown on the website exclude postage. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.

FURTHER INFORMATION FOR OVERSEAS CUSTOMERS

We charge you for your order in Hong Kong Dollars. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit card company. Please note that customers outside of Hong Kong will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.

Credit Card validation

All credit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against any Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (Please insert a link to privacy policy).

 

Exchange

If you would like to exchange an item, please email orders@theslingcollection.com with your proof of purchase for pre-authorisation. Exchange without pre-authorisation will not be accepted. Exchange is only accepted if the item is unused, within the original packaging/tags attached, and odour free. Exchange will only been considered when pre-authorisation is sought within 14 days of the purchase date. The customer is responsible for the shipping fees associated with sending an item back and we encourage customers to ensure their returning package with postal insurance. We will also charge the customers 10% of the order for administration of the exchange.

 

Sale Pricing After Purchase

If a specific product is reduced in price within 1 week (7 days) of your purchase we will issue a store credit for the difference if you contact us to bring the matter to our attention (unless prohibited by a supplier). Store credit will be issued as a discount code which can be used online for your next purchase.

 

Special Orders

Customers can contact The Sling Collection to place special orders.

The special order can be for

  • items from our regular suppliers that are out of stock or

  • models or prints that we currently do not carry.

 

We will do our best to fulfill your babywearing journey!
Special orders are required to be paid in full at the time of ordering. Exchange is not accepted for special order items that are not items that we regularly stock.

 

Product Information

We have made every effort to display the colours of our products as accurately as possible on the website. However, all product images are for representation purposes only and the final product may have slight variations in colour. The colours you see will also depend on the calibration of your monitor.

 

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Any items ordered remain our property until we receive full payment.

 

Purchase of Products

You will receive an order confirmation upon placing an order on our website. If you pay with credit cards or PayPal, our acceptance of your order does not take place until despatch of the order, at which point the contract for the purchase of goods will be made and you will be charged. If you pay via bank transfer, our acceptance of your order will take place when payment is confirmed to be made and it is received by The Sling Collection.

 

Once you have checked out and you have received your order confirmation email, you will not be able to make any changes to your order. So please make sure that everything is correct before clicking ‘CONFIRM & PAY’.

Any discounts triggered by the entry of a promotional/membership code will not be applied until the order is accepted but will be detailed on the invoice.

 

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

  • The product ordered being unavailable from stock

  • Our inability to obtain authorisation of payment

  • The identification of an error within the product information, including price or promotion

  • If we suspect any fraudulent activity

 

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure.
Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices exclude postage charges.

 

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

 

We continually update our website. Additionally, some website promotions may not be available to customers in particular jurisdictions.

 

Warranties

All our products come with limited time Manufacturers’ warranty covering defects and damages not resulting from improper use. Things such as staining due to improper care of the carriers etc. are not covered under most warranties.

 

The customer is responsible for the cost to return the carrier for evaluation/repair/or replacement. It is at the manufacturer's discretion how to remedy a problem with the product. Please contact us with photos, should there is any issue with the product. We may be able to send you an exchange in the meantime.

 

All manufacturers usually require a copy of your receipt when handling a problem covered by their warranty, and the customer is responsible to retain a copy of his/her receipt.

 

Please ensure that you follow the manufacturers' instructions and care recommendations; failing to do so can void your warranty. Please visit the manufacturers' websites directly for full details about their warranties.

 

General

For further details regarding the use of data supplied by you, please see our Privacy Policy. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to The Sling Collection Limited. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Times quoted in these terms and conditions are Hong Kong time.

These terms and conditions shall be governed by and construed in accordance with Hong Kong Law and it is agreed that the Hong Kong courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Copyright © The Sling Collection

This website is owned and operated by and the contract for any items ordered is with The Sling Collection Limited, Registered in Hong Kong.

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